The management has a continuing commitment to:
- Ensure & emphasize that customer needs and expectations and all statutory and regulatory requirements are fulfilled with the aim of achieving Customer satisfaction through our products and services.
- We gain valuable feedback from our customers to ensure we are meeting their needs at the highest level. We seek and incorporate customer and interested parties feedback to continuously improve our performance and the quality system’s effectiveness.
- We will actively pursue quality improvements through programs that enable each employee to do their job right the first time and every time.
- We regularly review the Quality Policy and its objectives.
All deliveries will meet or preferably exceed our customer’s expectations through the entire business process, from orders to final deliveries and use of our products and services.
To ensure that we meet our responsibilities to our customers we are committed to the following Quality Objectives: –
To Deliver on-time and on-quality products and services that meet or exceed our customer’s expectations.
To Identify and understand our customer’s expectations, measure customer perceptions, and implement improvements to increase customer satisfaction.
To Identify and execute the New products which are trending in the market.
To Enable and engage our people at all levels in a relentless drive to improve the performance along the value chain from suppliers to customers.
To Increase the motivation and skills of our people to add value to our customers and our businesses, through continual training and development.
To continuously improve safety performance through all products, operations and services.
- Ensure that the Management Reviews set and review the quality objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
- Ensure the availability of resources to support monitoring, review and improvement.
The Managing Director of our Company has formulated the quality policy. The quality policy applies to all levels in the organization. All employees are expected to know what the quality policy means to them as it affects their job or position within the company. The policy is posted in prominent locations throughout the facility.